Cancellations, returns and refunds

Lighting Locations understand that from time to time products purchased on the web may not be what you are expecting & you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought.

Refunds will normally be made within a few days of receiving back the item to be returned.

This policy does not affect your statutory or distance selling rights.

30 Day Money Back Guarantee

Most of the products we sell are covered by our 30-day money-back guarantee and returns within this period are free.

Return your items unused, with their original packaging, in a saleable condition, together with the receipt and your completed returns form.

Carriage will not be refunded.

There are some items that are excluded from the 30-day money back guarantee. Please ensure that any sharp objects are suitably wrapped to ensure safe handling and that items are packed to protect them in transit.

Our 30-day money-back guarantee does not affect your statutory rights.

Cancellations

On cancellation you must return the goods to us at your cost in saleable condition unless we agree that you may dispose of them (please ensure you follow the manufacturer's instructions before disposing of hazardous goods).

Faulty products

Return the item to us within 30 days of purchase with your receipt and completed returns form for a full refund. For items that are excluded from the 30-day money back guarantee, please contact our customer sales team by email info@lightinglocations.com

If you have had the item from 31 days up to 1 year and it develops a fault please call our customer sales team by email info@lightinglocations.com