Help & Support
Please use our 'Frequently Asked Questions' below for help & support reference, if you are still having problems do not hesitate to contact our support team
Frequently Asked Questions (FAQ)
How do I use the Lighting Locations website?
The Lighting Locations website has been designed to be simple to use for both domestic and trade customers. The products have been sorted by two categories: Lighting (products) and Locations.
Browse by Location:
This option is designed for customers who have a particular location to light, but aren't sure which products are best suited. On the site's homepage, choose a location from the list on the right of the page. You'll be taken to the page for that particular location. Here you'll find links to relevant products for that location. Clicking on one of these products will take you to it's section in our on-line shop, here you can place an order.
Browse by Lighting:
This option is designed for trade customers who know exactly what sort of lighting product they require. On the site's homepage, choose a lighting product category from the list on the left of the page. You'll be taken straight to the relevant section in our on-line shop, here you can place an order.
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Where can I find your company Terms & Conditions?
Our website Terms & Conditions can be found here
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Where can I find your company Privacy Policy?
Our website Privacy Policy can be found here
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Where can I find Lighting Installation Guidance Notes?
A PDF Document* containing Installation Guidance Notes can be downloaded here.
* PDF Documents require a PDF reader to view. We recommend the latest version of Adobe Acrobat Reader, it can be downloaded free from www.adobe.com
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What is WorldPay and is it safe?
“For millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small. Our customers accept payments over the internet, by phone, fax and mail. They accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Switch, Laser, Electron and more. Bank transfers (such as the German ELV system), installments, standing-order and direct-debit style payments. All in their customer's currency and language - wherever they are in the world. WorldPay is the only way to accept such a universal range of payments through one merchant account, one payment processing system, 24/7. Elemental. And easy too. The way to accept a world of payments.”
WorldPay 'About Us' Section (11/05/05)
For additional customer support please refer to WorldPay's Shopper Help system.
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